Employee departures, retirement and new hires: How to maintain optimal productivity?

Who within your company holds the knowledge that’s key to maintaining your productivity? And what would ever happen if any of these people decided to leave their position? Would your business be able to keep up the same pace or have enough time to fill said vacancies? The “intergenerational transfer” training offered by Cégep de Saint-Jean-sur-Richelieu enables you to capture the essential knowledge of your most experienced workers in order to ensure the continuity of your business and identify your best practices.

When Mario Haman, a business advisor at Cégep de Saint-Jean-sur-Richelieu, evaluates any given company’s training procedures, he ensures that all participants are satisfied. On this day, the manager of the company where training services were offered was on site. During the conversation, the manager voiced his concerns about the survival of his business. “I recognize the added value of trained employees, but many of them are in early retirement and they’re all in key positions… If I can’t standardize their knowledge, their methods and their experiences, we might as well close up shop!”

Experienced workers will not only leave with their personal belongings, but also with the competence that has enabled them to create top-notch products and services, run machines, work with difficult clients and, in short, run their organizations more effectively. “This is an increasingly important concern for both large companies and SMEs,” Mr. Haman says.
“Fortunately, our continuing education service has the expertise to support entrepreneurs who want to maintain their maximum production levels. Our ‘intergenerational transfer’ training was created specifically to support organizations trying to maintain stability in their workforce.”

The company manager commented, “I would’ve avoided a few sleepless nights if I’d known training like this existed before! The key positions are now standardized, my employees can easily refer to past workbooks and staff turnover doesn’t worry me anymore!”

“In fact, it’s much more about individualized support than classical training. We actively participate in creating content, interacting with workers, understanding their methods and reflections, and recording everything they do in a given period of time, often without even realizing it. At the end of the process, we provide management with a complete, fully revised and approved workbook containing all the knowledge related to the position being studied. Along the way, our trainers can more easily identify the company’s best practices, which obviously help us to ensure their sustainability.” – Mario Haman

This will greatly simplify the hiring process for any position, reduce pressure on human resources and represent an excellent structure for employees to guide their successors before leaving the company.

Does this kind of training interest you? Learn more by visiting the Cégep’s website.

Cégeps & Cies, an initiative of the Fédération des cégeps, has worked for several years to compile and promote a large variety of business training courses offered through the CEGEPs’ Continuing Education Centres. The “administration and management” field alone has more than 400 training courses available across the province.

Companies interested in the above training option may receive financial support, subject to the approval of the Commission des partenaires du marché du travail within the framework of the Fonds de développement et de reconnaissance des compétences de la main-d’œuvre. Please don’t hesitate to contact us for further information.